Returns & Exchanges
Return Policy
We hope you love your Pink Poppy products! However, if you’re not entirely satisfied with your purchase, we're here to help. Please read our Return Policy below for details on how to return your items.
Returns
Our return policy lasts 7 days from the date of purchase, unless the item is covered under Australian Consumer Law consumer guarantees. If 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange for change-of-mind purchases.
To be eligible for a return, you must:
- Provide proof of purchase (receipt and order number)
- Ensure the item is unused, with tags intact, and in the same condition that you received it.
- Ensure the item is in the original packaging.
Please note, we do not accept returns on the following items unless they are faulty:
- Earrings or other products that are in direct contact with the skin, due to hygiene reasons.
- Customised or personalised items.
Faulty Products
If you believe your item is faulty or damaged, please get in touch with the store or retailer where the product was originally purchased.
To process a faulty product claim, customers must provide:
- Proof of purchase (receipt or order number)
- Clear photos showing the product issue or fault
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, damaged, or not of acceptable quality upon purchase, you may be entitled to a repair, replacement, or refund under Australian Consumer Law.
Returns Process
To return your product, please mail it to:
2 Millennium Court, Silverwater NSW 2128, Australia
Please complete the following steps to ensure smooth processing:
- Include your packing slip or a note with your order number inside the parcel.
- Email us at info@pinkpoppy.com.au with your name, order number, and reason for return.
Note: You will be responsible for return shipping costs, which are non-refundable.
Once your return is received, we will inspect the item and notify you of the approval or rejection of your refund. Approval status will be communicated via email.
Refunds & Exchanges
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange.
Approved refunds will be processed using the original payment method where possible. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
If you have not received your refund after the processing period, we recommend first checking with your bank or credit card provider, as processing times may vary. If you still require assistance, please contact us at info@pinkpoppy.com.au.
Please note that sale items are non-refundable unless they are faulty or required under Australian Consumer Law.
Refunds and exchanges are subject to assessment and product availability.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If it was not marked as a gift or was shipped to the gift giver, the refund will go to the gift giver.
Returns Shipping
You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If your refund is approved, the cost of return shipping will be deducted from the refund amount.
For items over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Thank you for choosing Pink Poppy! We’re committed to making your experience as delightful as possible.