Return Policy
We hope you love your Pink Poppy products! However, if you’re not entirely satisfied with your purchase, we're here to help. Please read our Return Policy below for details on how to return your items.
Returns
Our policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused, with tags intact, and in the same condition that you received it.
- Be in the original packaging.
Please note, we do not accept returns on the following items unless they are faulty:
- Earrings or other products that are in direct contact with the skin, due to hygiene reasons.
- Customised or personalised items.
Returns Process
To return your product, please mail it to:
2 Millennium Court, Silverwater NSW 2128, Australia
Please complete the following steps to ensure smooth processing:
- Include your packing slip or a note with your order number inside the parcel.
- Email us at info@pinkpoppy.com.au with your name, order number, and reason for return.
Note: You will be responsible for return shipping costs, which are non-refundable.
Once your return is received, we will inspect the item and notify you of the approval or rejection of your refund. Approval status will be communicated via email.
Refunds
If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
Late or Missing Refunds: If you haven’t received a refund, first check your bank or credit card provider, as some processing time may apply. If you still have not received your refund, please contact us at info@pinkpoppy.com.au.
Sale Items: Only regular-priced items may be refunded; sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at info@pinkpoppy.com.au and send your item to:
Yipose Trading Company Pty Ltd
2 Millennium Court, Silverwater NSW 2128, Australia
Exchanges are subject to availability.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If it was not marked as a gift or was shipped to the gift giver, the refund will go to the gift giver.
Shipping
You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If your refund is approved, the cost of return shipping will be deducted from the refund amount.
For items over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Thank you for choosing Pink Poppy! We’re committed to making your experience as delightful as possible.