Shipping

COUNTRY COST ESTIMATE DELIVERY TIME SERVICE
AUSTRALIA FREE OVER AUD$85
AUD$10 - UNDER AUD$85
2-7 DAYS* AUSTRALIA POST
AUD$20 2-3 DAYS* AUSTRALIA POST EXPRESS
NEW ZEALAND AUD$39.95 2-6 DAYS* AUSTRALIA POST INTERNATIONAL
REST OF THE WORLD AUD$99 4-10 DAYS* FedEx
STORE PICKUP FREE WEEKDAYS ONLY
10am - 5pm
PICK UP FROM
2 Millennium Ct, Silverwater
NSW, AUS

*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

 

CHRISTMAS & SALE PERIODS

During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery timeframes marginally.
If you have any queries, please contact our customer service team via Live Chat at the bottom of our page or via phone at (02) 9748 0922 or email enquiries@yipose.com.au 

 

COVID-19

Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Aus Post uncontrollable timeframes by Aus Post. 

 

POSTAGE INFORMATION

Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP. 

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS. 

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP. 

Please note: Some items are unable to be shipped Internationally due to brand license restrictions.

 

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

 

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at enquiries@yipose.com.au and we will attempt to correct the mistake.

 

STORE PICKUP

PLEASE NOTE: If you are unable to collect from Silverwater, New South Wales, DO NOT pick this option, as your parcel will be placed in our store.

You will be sent a text message when your parcel is ready to be picked up at the address below. Please ensure to bring your receipt to pick up your purchase.

2 Millennium Ct, Silverwater, New South Wales, Australia.